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Terms of Service

Last updated 8 September 2026

These terms govern your use of Flarr. By creating an account or using the platform, you agree to be bound by them.

1. Who we are

Flarr is operated by Starlight Group SA (Pty) Ltd, a company registered in South Africa under registration number 2024/181302/07 ("Flarr", "we", "us", "our"). You can reach us at support@starlightgroupsa.co.za.

2. The platform

Flarr is an online marketplace that connects South African content creators ("Creators") with brands and agencies ("Businesses") for paid collaborations. We are not a party to the contractual relationship between a Creator and a Business - we provide the tools that let you find each other, agree on terms, and communicate.

3. Eligibility & accounts

  • You must be at least 18 years old (or have a parent/guardian's consent if a minor in line with South African law) to open an account.
  • You must give accurate information when signing up and keep your account details up to date.
  • You are responsible for keeping your password confidential and for all activity under your account.
  • You may only operate one account per person or legal entity unless we agree otherwise in writing.

4. Verification

Creators may apply to be verified. We review submitted analytics screenshots and platform connections to confirm follower counts and engagement rates. Verification is at our sole discretion; we may revoke it at any time if we believe the underlying data is no longer accurate or has been misrepresented.

5. Subscriptions & payments

  • Paid plans (Creator Pro and the Business tiers) are billed in advance via our payment processor on a monthly or annual cycle.
  • All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
  • You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period - we do not pro-rate refunds for partial periods.
  • If a payment fails, we may suspend access to paid features until the balance is settled.

6. Campaigns & collaborations

When a Creator and a Business agree to work together through Flarr, they enter into a direct contract with each other. Both parties are responsible for delivering on what was agreed (deliverables, timing, payment, usage rights). Flarr may provide messaging, briefs and application tooling to facilitate this, but we do not guarantee any outcome.

7. Acceptable use

You agree not to:

  • Submit false analytics, fake followers, bot engagement, or any other manipulated metrics.
  • Post content that is unlawful, defamatory, discriminatory, sexually explicit (where prohibited), or that infringes someone else's rights.
  • Scrape, copy or republish other users' profile information without consent.
  • Attempt to circumvent the platform to avoid fees, payment terms, or messaging records (e.g. taking conversations off-platform to evade verification or audit trails).
  • Interfere with the platform's security, integrity, or performance.
  • Harass, threaten, bully, impersonate or abuse another user, or send unsolicited sexual content.

There is no tolerance for objectionable content or abusive behaviour on Flarr. Objectionable content includes harassment, hate speech, threats, sexual content involving minors, incitement to violence, and content that is otherwise unlawful or degrading. Every conversation can be reported from within the app, and you can block any user - a blocked user cannot message you or be messaged by you. Reports go to a human reviewer. We aim to review every report within 24 hours and will remove content, and suspend or terminate the accounts responsible, where the report is upheld. To report a profile, or anything you cannot reach through an in-app Report button, email support@starlightgroupsa.co.za. Child safety concerns are covered separately in section 8.

8. Child safety standards

Flarr is built for adults and is not directed at children. Our eligibility rules are in section 3. We do not knowingly allow anyone under 18 to use Flarr outside those rules, and we close accounts we believe do. This section sets out our standards against child sexual abuse and exploitation (CSAE) and what we do when we learn of it. It applies to profiles, portfolio links, campaign briefs, applications, messages and anything else you post or send through Flarr, whether or not it is public.

What is prohibited

We prohibit, without exception, any content or conduct that sexually exploits, abuses or endangers a child, meaning anyone under 18. This includes:

  • Child sexual abuse material (CSAM) - any depiction of sexually explicit conduct involving a minor, including drawn, animated or AI-generated imagery.
  • Sexualising a minor - presenting a child in a sexual manner, or soliciting, offering or advertising sexual content involving a minor, even where no imagery is shared.
  • Grooming - contacting or befriending a minor to lower their inhibitions with the aim of sexual contact or exploitation, including arranging to meet.
  • Sextortion - threatening or blackmailing a minor using real or fabricated intimate imagery.
  • Trafficking - trafficking a child for sexual exploitation or facilitating it, including through Flarr's campaigns, briefs or messaging.

How to report it

  • In the app - open the conversation, choose Report from the menu, select the closest reason and describe the concern. We treat these reports as urgent and review them before anything else in the queue.
  • By email - support@starlightgroupsa.co.za with "Child safety" in the subject line. You do not need a Flarr account to report, and you do not need to be the person affected.
  • If a child is in immediate danger, contact the South African Police Service on 10111 first. Childline South Africa is available on 116, toll-free.

We never tell a reported user who reported them.

What we do

  • Remove and preserve. Confirmed CSAM is removed from view immediately. We preserve the content and the associated account records securely so they are available to law enforcement, and delete them once they are no longer required for that purpose.
  • Terminate. Accounts involved are permanently banned, not suspended, and there is no warning step. We remove any account the same person opens again.
  • Report to the authorities. We report CSAM and suspected sexual offences against children to the South African Police Service, as the Films and Publications Act, 1996 and the Criminal Law (Sexual Offences and Related Matters) Amendment Act, 2007 require, and to the Film and Publication Board where that Act requires it. Where the material or the people involved are outside South Africa, we report to the relevant national authority or a recognised child-protection hotline such as the National Center for Missing & Exploited Children (NCMEC) or an INHOPE member.
  • Cooperate. We respond to lawful requests from law enforcement and child-protection agencies, and we may share account information with them without notice to the account holder where a child's safety is at stake.

Compliance and contact

We comply with the child-protection laws that apply to us, including the Children's Act, 2005, the Films and Publications Act, 1996, the Criminal Law (Sexual Offences and Related Matters) Amendment Act, 2007, the Cybercrimes Act, 2020 and the Protection of Personal Information Act, 2013, and with the child safety requirements of the app stores we distribute through. Our designated child safety contact, who can speak to these standards and how we apply them, is reachable at support@starlightgroupsa.co.za. We review this section at least once a year and whenever the law or our practices change.

9. Content you submit

You keep ownership of the content you post on Flarr (profile bio, photos, portfolio links, rate cards, messages, applications). By posting it, you grant Flarr a non-exclusive, worldwide, royalty-free licence to host, display, and distribute it as needed to operate the platform and promote you to relevant Businesses. You may delete content at any time; deleted content stops being shown but may persist in backups for a reasonable period.

10. Suspension & termination

We may suspend or terminate your account if you breach these terms, if we are required to by law, or if we reasonably believe your continued use puts other users or the platform at risk. You can close your account at any time by emailing support@starlightgroupsa.co.za.

11. Disclaimers

Flarr is provided "as is". We do not guarantee that any Business will engage any particular Creator, or that any Creator will deliver a particular result for a Business. We do our best to keep the platform available and free of errors, but we do not warrant that it will be uninterrupted or bug-free.

12. Limitation of liability

To the maximum extent permitted by law, Flarr's total aggregate liability to you in any 12-month period is limited to the amount you paid us for the platform in that period (or R1,000, whichever is higher). We are not liable for indirect, incidental, or consequential loss - including lost revenue, lost goodwill, or loss of data - even if we were aware such loss was possible.

13. Indemnity

You agree to indemnify Flarr against any claims, damages, or costs arising from your breach of these terms, your content, or any contract you enter into with another user of the platform.

14. Changes to these terms

We may update these terms from time to time. If a change is material, we will notify you by email or in-app. Continued use of Flarr after the change means you accept the updated terms.

15. Governing law & disputes

These terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved between us will be submitted to the exclusive jurisdiction of the South African courts.

16. Contact

Questions about these terms? Email support@starlightgroupsa.co.za.